Refund & damage Policies

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                                                               Customer satisfaction is our number one goal !                                                            

FOR RETURNS OR DAMAGED ITEMS:

        Please fill out the "Refund** / Damage Form (Scroll down)" on our Contact Us page  within 14 days of receiving your item.

        Exchanges only apply on items with manufacturer defects. No other exchanges accepted.

REFUND POLICY**:                                                       

• All merchandise must be returned in the original packaging.
•  Merchandise should be unused and undamaged. Products in damaged, used, or scratched condition will not be eligible for a refund. 
• Merchandise shipped loosely, not in the original packing and damaged during shipping will be considered used, and therefore, NON-REFUNDABLE.
• Customized, printed, or engraved merchandise (i.e., family names, company logos, custom printing or engravings, etc.) are NON-RETURNABLE.
• Returns must include the original packing slip.
•  We do not provide postage for returns. (We encourage obtaining a tracking number for your shipment)
• All returns will incur a $20.00 restocking fee. 
•  Refunds will be issued upon receipt and inspection of all merchandise. 
• The refund amount will credited to the original method of payment.
•  Please allow  up to 2 weeks for refunds from the time the item(s) are received at our facility.  

**NO REFUNDS AFTER 30 DAYS FROM DATE OF PURCHASE

CAUTION: IT IS DANGEROUS & ILLEGAL to ship lighters containing butane/lighter fluid. PLEASE MAKE SURE LIGHTERS ARE EMPTY PRIOR TO SHIPMENT.          

DAMAGE POLICY:

• All damaged merchandise must be reported to our Customer Service Department within 14 day of receipt.
• Upon receipt of the Return / Damage Form a return shipping label will be provided to you via email.
• Return shipping must include the original packing slip.
• **The damaged item(s) must packaged securely and safely.
• Please allow  two weeks for replacement items to be shipped from the time your item(s) are received at our facility.

CAUTION: IT IS DANGEROUS & ILLEGAL to ship lighters containing butane/lighter fluid. PLEASE MAKE SURE LIGHTERS ARE EMPTY PRIOR TO SHIPMENT.

WARRANTIES: All products are under warranty. See details below.

          All Xikar and QIT products come with a Limited Lifetime Warranty on manufacturing defects. (XIKAR.com reserves the right to

          modify its exchange and return policy).

          All Lotus and Vertigo products come with a Limited Lifetime Warranty (lotuslighters.com/warranty-instructions/).

          All other products come with a Limited 1 Year Warranty on manufacturing defects.

       Any questions regarding returns or damaged items can be directed to our Customer Service Department at 

       sales@cigaraccessories.ai via our Contact Us page.